• Alpine Limousines automatically charges to a customer’s credit card a 20% gratuity for all vehicles.
• A 10% processing fee, based on the fare, stops and waiting time, will be added to a customer’s bill paying with the credit card.
• Additional gratuities or cash given to the driver is at your own discretion.
• All out of pocket charges and special requests, including tolls, parking, airport fees and taxes will be added to your bill.

• Waiting time:

• For airport pick-ups: a 30-minute grace period is given after scheduled pick-up time unless notified 3 hrs prior to arrival.
• There will be a $15.00 surcharge for all inside pickups.
• For non-airport pick-ups: a grace period of 15 minutes is given.
• Once either grace period has elapsed, waiting time is charged at the appropriate vehicle hourly rate in 15 minute increments.
   
• Extra stops enroute are charged $10.00 for up to 10 minutes, if stop time is over 10 minutes, the appropriate vehicle waiting time charge applies.
• A service charge will be applied to any changes or cancellations made less than 2 hours prior to the scheduled pick up time.

• If a customer fails to show at the designated pick up location a "No show" fee equal to the cost of the trip plus the appropriate vehicle gratuity, applicable waiting time and all other out of pocket costs will be charged to that customer.

• If a customer cannot locate the driver, Alpine Limousines must be called to avoid being charged for a "No show."
  
  
• Pick-Up Guarantee:
  
  
  • Every confirmed non-airport reservation will be picked up within 15 minutes of the requested time.
  • Every confirmed airport reservation the customer will be able to contact their driver within 15 minutes of their call to Alpine Limousine.
  • If these guarantees are not met, Alpine Limousine will reimburse the customer for comparably priced alternate transportation. For pick up guarantee to be valid customer must notify us prior to taking alternate transportation.
  • If the above guarantees cannot be met due to conditions outside of their control, including weather, accidents, and any other acts of God, we will use our best efforts to notify the customer of these conditions.
     
• A 20% surcharge based on the fare, stop time and waiting time will be charged to all trips taking place on the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
• Hourly trips are billed from the time the vehicle leaves the base for the pick up to the time it takes to return back to the base from your destination.
• Taxes additional where applicable.

Parties, Weddings and Proms

• Sedans are billed at a 2 hour minimum regardless of use.
• Limousines are billed at a 3 hour minimum regardless of use.
• Each vehicle is booked as a separate reservation.
• All alcohol must be provided by the passengers. All passengers must be 21 years of age and have valid state issue id’s to consume alcohol in our vehicles.
• A cancellation fee of 50% of total fare and gratuity will be billed for any cancellation made less than 24 hours before the scheduled pick up time.
• A change fee of $50.00 will be billed on any trip if the change is made less than 24 prior to the scheduled pick up time.
• You Must Cancel at least 24 hours prior to the scheduled pick up date to avoid a cancellation fee of 50% of total fare and gratuity.